Emotional Intelligence

Emotional Intelligence

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

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LECTURES

3

QUIZZES

5

DURATION

30h

SKILL LEVEL

Learning Level

Why Take This Course?

Course Description

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

Commitment

What you will achieve

  • An understanding of the importance of using Emotional Intelligence
  • The ability to create an environment for productive work relationships
  • A model to guide your responses to difficult and challenging situations
  • An approach for more intentional actions
  • The ability to self-motivate while tempering negative responses
  • Team communication skills for running effective meetings, decision-making, and creative problem-solving
  • One-on-one communication skills for constructive feedback and conflict management
  • The opportunity to practice applying tools and skills through individual and group exercises
  • The confidence to deal with resistance and negativity
  • The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
  • Skills in "outcome thinking"

LECTURES

3

QUIZZES

5

DURATION

30 h

PRICE

$299.00

ENROLLED

3

LANGUAGE

English

Curriculum

About the Coach

Danette Fenton

Danette is our Director of Learning and she provides consulting, facilitation and coaching services to public and private sector organisations. Danette has developed an outstanding reputation for working with our clients to develop innovative, effective solutions to their challenges. Danette is a lifelong learner. She is a Chartered Accountant and CPA, a certified coach, holds a Bachelor of Economics, MBA and Certificate IV in Workplace Training and Assessment, is a graduate of the Sydney Leadership program and was a finalist in the ACT Telstra Business WomenÂ’s Award (Westpac Group Business Owner). Danette is passionate about helping people to follow their dreams and loves infecting people with the ‘learning bug’.rself !

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How To Pass

How to recognize and understand the five competencies for building Emotional Intelligence Self-motivation and job satisfaction as factors that contribute to high performance Practical tools and skills for communicating effectively, assertively, and collaboratively Influencing and partnering skills Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through Skills for conflict management and dealing with difficult situations How to choose perceptions and behaviors that will lead to positive outcomes

Course Importance

Increase deliberateness in making decision Temper negative responses to distressing situations Improve conflict and communication skills

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