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|Experince||3 Years||Salary||30,000 - 35,000|
|Job Type||Part Time||Shift||on-site|
|Category||Software Development||Career Level||Experienced Professional|
|Posted On||5/29/2018||Last Date||Jun 8,2018|
WORK WITH TOP 1% OF GLOBAL TALENTYou have previously proven your ability to identify processes to be improved and have driven deep reaching organizational changes. You will be expected to demonstrate your know-how on change management, your expertise in crafting & setting challenging goals to your Teams, so you can drive every Team member to overachieve their objectives. You will also be required to report and analyze tactical KPIs, while being a proposition force to continuously improve your Team and the organization performance.You will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that each team members successfully resolves support tickets that are assigned to them, liaising with IT and Engineering teams where necessary. You will also successfully manage escalations from customers. You will be expected to Manage this with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the task of reviewing feedback from customers and using the insights to drive internal process improvements. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.
The Hershey Company, known until April 2005 as the Hershey Foods Corporation and commonly called Hershey's, is an American company and one of the largest chocolate manufacturers in the world. Its headquarters are in Hershey, Pennsylvania, which is also home to Hershey's Chocolate World. It was founded by Milton S. Hershey in 1894 as the Hershey Chocolate Company, a subsidiary of his Lancaster Caramel Company. Hershey's chocolate is available across the United States, due to their wide network of distribution. They have three mega distribution centers, with modern technology and labor management systems. Hershey's products are sold in over 60 countries worldwide. In addition, Hershey is a member of the World Cocoa Foundation. It is also associated with the Hersheypark Stadium and the Giant Center.
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